ILTA White Paper: 2009 IT Staffing Survey
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“ Cover”
ILTA s 2009 ILTA IT Staffing Survey November 2009 IT Staffing Survey Analysis and Results IllustratIon by thomas boucher all rIghts reserved Reliable affordable legal-specific help desk support Today more than ever it s essential for you to control costs Intelliteach is the help desk resourc...
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“ Index” (page 2)
ILTA s 2009 IT sTAffIng survey INdex Demographics Salaries and Benefits Staff Reductions Doing More with Less Leveraging Technology Departmental Reorganization Outsourcing Service Levels Project Holds Employee Morale Looking Ahead Large Results Come from Small Rewards Teamwork and Tolerable Trade...
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“ Large Results Come from Small Rewards” (page 23)
Jo HArAf HArAf ProfessIonAL servIces LLc Large Results Come from Small Rewards I 24 f you ve a mind to attend a horse race and find yourself in England the Royal Ascot Racecourse is a brilliant place to be In a country where buildings with fewer than 100 years to their bricks and mortar are cons...
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“ Teamwork and Tolerable Tradeoffs After Staff Shrinks” (page 27)
mArgo KIrwIn dorsey wHITney LLP Teamwork and Tolerable Tradeoffs After Staff Shrinks O 28 ur technology training department at Dorsey Whitney LLP is smaller than it used to be We lost two of our six trainers in June when the firm had to cut staff We had been working on a couple of software ro...
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“ Battered but Not Broken” (page 29)
rob o rIeLLy AssocIATe PArTIcIPAnT Battered but Not Broken T 30 he opening paragraph of ILTA s 2008 Staffing Survey noted that the survey was compiled prior to the full-scale economic downturn and thus could not yet reflect how a recession would affect our community With this 2009 survey in hand...
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